Policies & Legal

• Branded Merchandise
  When Grand Avenue sells any branded movie cups/tubs/kid cups/kid tubs, those branded items may be refilled for free as long as that same branded movie is still showing in our complex. After a movie has left the complex, any associated promo materials will be treated as outside food or drink and will not be allowed in.
   
• Outside Food & Drink
  No outside food or drink. We can hold unopened/packaged items for you until the end of your movie.
   
• No tobacco, smokeless tobacco, vapes or e-cigs.
   
• No alcohol or illegal substances.
   
• Handicap Seating
  Any seats located on the crosswalk/handicap row (Row H) are reserved for our handicap/accessible guests and their companion. If you purchase one of these seats and have no/limited physical disabilities you will be asked to move seats. Handicap seats won't be sold at box office to non-handicap patrons until the listed showtime or at the time all other seats are sold out.
   
• Rated R Policy
  We ID, and guests must be 17 years+, or with a parent guardian if they are 16 or under. Parents may not buy a ticket for your kid and then leave. Parents/guardian must stay for the duration of the movie. NO refunds will be given for tickets bought online for underage, unaccompanied children. No children under 6 years old will be permitted into a Rated R movie after 6pm.
   
• Costume Policy
  Masks, hats and helmets that cover the face are not allowed within the theater. Simulated weapons are also not allowed on or within the premises.
   
• Child Behavior
  Please monitor your children during the movies. If you need a place to calm your child down, you can use the entry ramp, the family restroom, the hallway or the party room (if available).
   
• Feet on the Seats
  Staff will ensure that guests feet are kept off of the back of the seats.
   
• Cell Phones
  Cell phones must be off or silenced and tucked away during the movies. We want to preserve the experience for all of our guests.
   
• Acceptable Clothing
  Guests will be asked to change or turn inside out any clothing with profanity or drug paraphernalia.
   
• Refunds
  No refunds will be given 15 minutes after the movie has started.
   
• Booking Fees
  Online booking and convenience fees through grandavenuetheater.com and third party ticketing partners are non-refundable. 

Privacy Policy Information

• Cookies
  grandavenuetheater.com uses cookies to:
  (1) store session information so you will not see the same advertisement repeatedly. 
  (2) remember your theater of choice in order to minimize the number of clicks to get to your chosen theater on return visits.
   
• External Site Links
  grandavenuetheater.com may have links to other websites on the internet. The content and privacy policies of those external sites are the responsibility of their respective owners.
   
• Advertisers
  Most advertisements on grandavenuetheater.com are provided by outside advertisement companies and may contain cookies. These cookies are collected by their respective companies and are not accessible to grandavenuetheater.com.
   
• IP Addresses and Logging
  grandavenuetheater.com's server logs information about visitors, including IP addresses, date/time visited, referring website, length of stay, etc. This information is used for site statistics and/or to report abuse.
   
• Customer Information & Credit Card Transactions
  Limited information is supplied to grandavenuetheater.com in the event of a sale. This includes your name, IP Address, etc. This information is not sold or distributed to third parties. Credit card payments are processed through a third party and this information is collected solely for us to securely process the order. It is not accessible to those outside of Grand Avenue Theater.